It depends whether your order is a general merchandise order or made to order. Most general merchandise are processed within 1–2 business days. During peak season — major regattas, tournament season, holidays — processing may take up to 5 business days. Custom team orders take about 4-6 weeks to produce. You'll get a tracking notification the moment your order ships.

Yes. You'll receive an email with tracking info once your order ships. Can't find it? Email us at wecare@strokeside.com, and we'll track it down.

Not always. Because we work with multiple suppliers, some orders ship from different locations and may arrive in separate packages. You'll receive a tracking notification for each shipment.

We ship fast, but delivery timelines depend on your location and the carrier. If you have a hard deadline — a regatta, a tournament, a birthday — email us before you order and we'll tell you straight.

You can return or exchange your purchase within 30 days from the original delivery date. If 30 days passed, you may still be eligible for an exchange. Please start the return process by contacting us at wecare@strokeside.com.

We accept returns within 30 days of delivery. Items must be unworn and in original condition. Custom items — engraved pieces, custom blade designs, bespoke orders and most custom teamwear orders — are not eligible for return.

Just email us at wecare@strokeside.com. We'll walk you through the rest.

Please send exchanges and returns to:

Exchanges and Returns - Warehouse
PO Box 486
Alcoa, TN 37701

Note: we encourage you to keep your return tracking number until the exchange or refund is confirmed.

Yes. Sale items may be returned for merchandise credit. Because these items are offered at a special price, cash refunds are not available. Your merchandise credit never expires and can be used anytime on our site.

Once an order ships, we can’t adjust the price. To receive the sale price, you would need to:

1.⁠ ⁠Return the item
2.⁠ ⁠Pay return shipping
3.⁠ ⁠Repurchase it at the discounted price (while inventory is available)

Because inventory is limited, after an item ships, it is no longer part of available stock. This helps keep things fair during big sales.

Yes. Custom team stores are one of our specialties. We outfit rowing programs, lacrosse clubs, and multi-sport teams with personalized performance gear. No minimums. [Learn More About Teamwear →]

 Each individual product page includes sizing details. For a full reference, see our [Sizing Guide →].

Most of our jewelry is crafted in sterling silver. 14K gold is available special order upon request. All pieces are water-resistant and designed for everyday wear.

Yes to both. Jewelry arrives in a Strokeside gift box by default. Gift cards are available in any amount - [Shop Gift Cards →]

Not all USRowing and USA Lacrosse merchandise is fulfilled by Strokeside. If you purchase it at Strokeside or at shop.usrowing.org, contact us at wecare@strokeside.com. If you purchased your order from shop.usalacrosse.org, please contact USA Lacrosse directly.

Yes. Strokeside is the official merchandise partner for both organizations.