It depends whether your order is a general merchandise order or made to order. Most general merchandise orders ship within 1–2 business days. During peak season — major regattas, tournament season, holidays — processing may take up to 5 business days. Custom team orders take about 4-6 weeks to produce. You'll get a tracking notification the moment your order ships.

Yes. You'll receive an email with tracking info once your order ships. Can't find it? Email us at wecare@strokeside.com, and we'll track it down.

Not always. Because we work with multiple suppliers, some orders ship from different locations and may arrive in separate packages. You'll receive a tracking notification for each shipment.

We ship fast, but delivery timelines depend on your location and the carrier. If you have a hard deadline — a regatta, a tournament, a birthday — email us before you order and we'll tell you straight.

We accept returns within 30 days of delivery. Items must be unworn and in original condition. Custom items — engraved pieces, custom blade designs, bespoke orders and most custom teamwear orders — are not eligible for return.

Fill out the following form(s) or email us at wecare@strokeside.com. We'll walk you through the rest. [Start a Return →]

Same 30-day window. If you need a different size, color, or style, we'll make it right. Fill out the exchange form or email us directly. [Start an Exchange →]

Please send exchanges and returns to Warehouse, PO Box 486, Alcoa, TN 37701. Note: we strongly recommend keeping your return tracking number until the exchange or refund is confirmed.

Sale items are eligible for merchandise credit only. No cash refunds on sale-price purchases. Your merchandise credit never expires.

Once an order ships, we can't adjust the price retroactively. To get the sale price, you'd need to return the item and repurchase it at the discounted price — while stock lasts. We know that's not ideal, but it keeps things fair for everyone.

Yes. Custom team stores are one of our specialties. We outfit rowing programs, lacrosse clubs, and multi-sport teams with personalized performance gear. No minimums. [Learn More About Teamwear →]

 Each individual product page includes sizing details. For a full reference, see our [Sizing Guide →].

Most of our jewelry is crafted in sterling silver. 14K gold is available special order upon request. All pieces are water-resistant and designed for everyday wear.

Yes to both. Jewelry arrives in a Strokeside gift box by default. Gift cards are available in any amount - [Shop Gift Cards →]

Not all USRowing and USA Lacrosse merchandise is fulfilled by Strokeside. If you purchase it at Strokeside or at shop.usrowing.org, contact us at wecare@strokeside.com. If you purchased your order from shop.usalacrosse.org, please contact USA Lacrosse directly.

Yes. Strokeside is the official merchandise partner for both organizations.